Subject: Fwd: Italian Language Test - Palak Sobti
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 30 Aug 2019 06:33:49 -0700 (MST)

Hi, 

Her Italian telephonic was done yesterday. She spoke with you for English today. 
Please evaluate written test. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Palak Sobti" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 30 August, 2019 18:59:34 
Subject: Italian Language Test - Palak Sobti 

		Foreign Language Screening Test 	Name 	Palak Sobti 
Whats your first language 	Italian 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	The first thing I would do is asking sorry to the customer, admitting my mistake and make sure to calm down the situation created due to me. Secondly, I would immediately prepare a new order and ensure that the client gets in the shortest span of time possible. Obviously, the second order will be offered free of cost to the customer with an apologize note. 

Working in a restaurant has made me learn that the customer satisfaction is the most important thing nowadays. Besides keeping the present customers loyal, great customer support inspires word of mouth publicity. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Personal: My name is Palak Sobti, a 25 years old girl living in Italy. I was born and brought up at Phagwara, Punjab. My family consists of my mother, father, brother and grandmother. 

Education: I studied till 12th standard in India but couldn't appear for my board exams due to an accident. Lately, I finished my schooling here in Italy and the next month I am graduating in B.Tech. 

Professional: I haven't actually jumped in the world of work. I have done a few internships in offices, worked as a waitress and I have taught English to school and University students here. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Onestamente parlando, non me ne intendo molto. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1.Mi considero una persona solare, paziente e sorridente e credo siano qualità più importanti per un buon customer service. 

2. Ho la capacita di adattarmi a qualsiasi situazione. 

3. Sarò un'ottima aggiunta al team, e non darò problemi. 

4. Conosco un po' di lingue tra cui Hindi, Punjabi, Inglese, Italiano e anche un po' di tedesco. 

5. Sono in grado di portare avanti una proficua comunicazione con i colleghi e di contribuire al lavoro di squadra. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Non ho girato moltissimo per via della mancanza di tempo e a volte i fondi. Amo le Dolomiti in Italia. Ho avuto il modo di andare a fare un po' di trekking ma mi manca ancora molto da esplorare. Comunque, una città che ho girato un po' di volte in questi anni è la città di Venezia. Mi ha sempre lasciata senza parole. È una città metropolitana e il capoluogo della regione Veneto. Venezia è una città piena di colori, vita e feste. In questa città non esistono strade ma canali. Sulla piazza centrale, piazza San Marco, sorgono la Basilica di San Marco, arricchita da mosaici bizantini, e il campanile di San Marco, da cui si possono ammirare i tetti rossi della città. Il mio posto preferito è l'isola di Murano, famosa per la lunga tradizione della lavorazione del vetro. Moltissimi visitatori prendono i vaporetti per esplorare il Museo del Vetro, dedicato alla storia della produzione vetraria.