Subject: Spanish Language Test - Luis Jiménez
From: Luis Jiménez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Aug 2019 12:00:25 -0400

| | Foreign Language Screening Test

Name | Luis Jiménez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, apologize. Then, I would tell the customer that there was a mistake on his address, but that the delivery man is going to be there in no more than 5 minutes. I would also apologize again for this inconvenience and offer him some kind of discount on his next order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I consider myself a very outgoing person, I'm very social and I love to travel and learn about new cultures. That is why I graduate from International Relations, I enjoy to be outside Mexico and travel is one of my passions. Professionally I have experience in customer service, one of my very first jobs was in customer service for an American company and I had to provide service to the US and Canada.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Me parece que la diferencia más importante está en el trato que recibimos por parte de la persona que nos está atendiendo. Un buen servicio es aquel que te resuelve tus dudas o da solución a tus problemas, pero un excelente servicio es aquel que aparte de resolver tus inconvenientes, te deja con un buen sabor de boca al hacerlo de manera eficaz, rápida y amable.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo experiencia en el área de servicio al cliente, tanto en español como en inglés.
Me encanta conocer lugares nuevos y estoy abierto al cambio.
Soy una persona amable y extrovertida.
Tengo buenas habilidades para la resolución de conflictos.
He viajado y disfruto de mi tiempo a solas.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He tenido la fortuna de conocer muchas ciudades y países del mundo. Siempre he tenido mayor gusto por las ciudades grandes, caóticas, llenas de gente. Tal vez las que más han atrapado mi interés han sido Nueva York y París. Desde que era un niño pequeño, soñaba con conocer París, visitar la Torre Eiffel, los barrios que parecían ser tan elegantes en las fotos. Fue por eso que decidí entrar a clases de francés y acercarme a su cultura, quería llegar a París lo más preparado que pudiera para disfrutarlo. He ido a París 8 veces ahora, y no importa la época del año o los lugares que visite, París nunca deja de sorprenderme y de emocionarme como si fuera la primera vez que la visito.

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