Subject: Fwd: LSM Joining Case Test - BASIT EKRAM
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 23 Aug 2019 03:49:35 -0700 (MST)

Hello Ma'am 

Should we consider this? 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "BASIT EKRAM" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 23 August, 2019 16:09:24 
Subject: Re: LSM Joining Case Test - BASIT EKRAM 

		LSM Joining Case Test 	Name 	BASIT EKRAM 
E-mail 	[email-masked] 
Phone Number 	(110025) 8920206537 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected blurb 2 because i find it's more relevant then the other blurbs as we are asking every required information from our customer in a most satisfying way including the date of departure , his travel address ,his delievery address and we are also ensuring his contact number as it will not be a reason for any delayed or bad services , moreover we are also providing him the option of eticket so that he can download or have a print of his ticket . So in all manner we have tried to provide him the best possible services and with that we are also making him understand about the ticket distribution criteria so that he will not be worry for his ticket. 
Additional information i would like to add about the tracking process so he can also go through with that. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is how we greet and treat the customer in a nice and proper way where the customer is happy being served. 
But excellent customer service is meeting the demands and reaching beyond the customer's expectations with excellent quality service. 	

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