Subject: Fwd: Arabic Language Test - IFTEKHAR AHMAD
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 22 Aug 2019 03:02:10 -0700 (MST)

His Arabic is perfect according to Shakeeb. 
He is an ex-employee of our company (2015-2016). 

Please let me know if I need to forward this to the client. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "IFTEKHAR AHMAD" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 22 August, 2019 14:49:06 
Subject: Arabic Language Test - IFTEKHAR AHMAD 

		Foreign Language Screening Test 	Name 	IFTEKHAR AHMAD 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will first apologize to the customer and then inform him that due to some technical issue there is some delay in delivery. Then I will request him to be patient and will try to convince him that his order will be delivered soon. Then I will get in touch with the delivery team and provide them the customer's correct address and will also request them to deliver the order as soon as possible. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Iftekhar Ahmad. I belong to Nagpur, a city in Maharashtra. There are my parents and three brothers including me and one sister in my family. They all live in Nagpur. I completed my primary education in my hometown. Then I moved to UP for further education. In UP I spent six years. Then I came to Dehli for higher education and I enrolled myself in Jamia Millia Islamia. In Jamia I studied Arabic language and literature and graduated in 2014. Then I got an opportunity to work in an international BPO as an Arabic Language Expert. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	أعتقد أن مجال توفير الخدمة للعملاء من اهم المجالات في هدا الزمان و اعتقد ايضا انه توجد 
فرص كثيرة في هدا المجال في كل العالم و لكن يجب ان نقوم بتوفيرخدمة رائعة 
و اعتقد ان هناك فرق بين الخدمة العملاء الرائعة و الخدمة العملاء الجيدة و الفرق الاساسي 
وهو الحماس من الممكن ان نوفر خدمة جيدة ولكن من الواجب ان نفهم حاجة العملاء و عواطفهم كي نتمكن لتوفير خدمة رائعة 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اعتقد انني مرشخ مناسب للخدمة العملاء والاسباب كما تلي 
أولا لان لي خبرة في مجال خدمة العملاء 
و ثانيا انني احاول دائماان افهم حاجة العملاء و عواطهفم اولا 
و ثالثا لانني احاول بكل حماسة لحل مشاكل العملاء 
و رابعا انني افهم اهمية خدمة العملاء الرائعة للتجارة الناجحة 
و خامسا لانني احاول دائما ان اقوم بتوفير خدمة رائعة 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قد زرت المدن الكثيرة في الهند ولكن اريد ان اتحدث عن مدينة دلهي لانها ممتازة من المدن 
من المدن الاخري قد توجد فيها الاماكن التاريخية و الجامعات المشهورة و الاسواق المختلفة و الناس من كل انحاء العالم يتوجهون اليها لاسباب مختلفة من التجارة والزيارة و الدراسة 
قد جئت اولا الي هده المدينة في عام 2010 م للدراسة والتحقت بجامعة مشهورة وقد درست فيها اللغة العربية و دابها لثلاث سنوات و قد وجدت ان الطلاب من كل انحاء العالم يدرسون في الجامعة 
و قد توجد فيها اماكن تاريخية مختلفة و من اهم الاماكن القلعة الحمراء و المسجد الجامع و غير دالك وقد زرت القلعة الحمراء في مدينة دلهي القديمة و ورايت ميان قديمة