Subject: Fwd: LSM Joining Case Test - shailendra Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Aug 2019 00:54:27 -0700 (MST)

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "shailendra Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 22 August, 2019 13:19:17 
Subject: Re: LSM Joining Case Test - shailendra Singh 

		LSM Joining Case Test 	Name 	shailendra Singh 
E-mail 	[email-masked] 
Phone Number 	(0120) 7982467332 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The fouth blurb is absolutely correct, because in this blurb, address has been asked so that tickets can be send at that address. Also, there is an assurance given to the customer that he'll receive the ticket as soon as possible. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means to provide information to the customer related to his query only, and great customer service means to provide an extra information related to that query. Suppose, if a customer asked that he wants to activate a caller tune service, then apart from giving steps, we must inform the customer that the steps are mentioned in the website as well. 	

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