Subject: Fwd: LSM Joining Case Test - Devanshu Singhal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 21 Aug 2019 22:45:10 -0700 (MST)

Rejected. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Devanshu Singhal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 22 August, 2019 11:09:28 
Subject: Re: LSM Joining Case Test - Devanshu Singhal 

		LSM Joining Case Test 	Name 	Devanshu Singhal 
E-mail 	[email-masked] 
Phone Number 	(+91) 8708055184 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 1 understand the problem very accuratly and solve in a good manner. 
This Blurb 1 provide a satisfaction that coustmer ticket is on the way. 
And the most important thing is the salesman confirm the delivery address because sometime if their is a small error in your mail then it can misplace your courier. 

As she mention she will be travelling in two days for Lady Gaga Event then coustomer support ask her about travel address and expected departure date as soon as possible then he will make sure tickets are shipped to the right place. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Customer satisfaction plays a vitral role for a company if you just resolve his or her problem in a simplicitic manner then you become a good or even a great service provider. 

If your resolve his problem you are a good customer service provider. 

But if your customer back again to use your company goods and he or she don't face same problem as previous one then you say we provide great customer service. 	

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