Subject: Fwd: LSM Joining Case Test - Tinkoo Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 21 Aug 2019 01:55:52 -0700 (MST)

Broken English. 
Tech support experience. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Tinkoo Sharma" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 21 August, 2019 14:18:25 
Subject: Re: LSM Joining Case Test - Tinkoo Sharma 

		LSM Joining Case Test 	Name 	Tinkoo Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9716558309 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected Blurb 2 just becauise of i like to be a part of any event that happen inthe company or outside the company.it is intresting Blurb too. 
I would love to add different-2 place's name and different people name on it. 
if we talk about any event or ticket etc , In that case we definatily thing about the contact information of the user who is buying ticket for event. 
if in case we are selling the ticket for any event,we should get user's informations like full name,phone number,email address,shipping address,father's name & Alt number etc. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	first of all ,the assistances and advices given by the company to those people who buy or use it's producat's that is called customer service. 
if customer is paying some amount for any producat or for any service and we are giving that producats to customer and helping him for that that is good customer service. 
If we talk about great customer service , If customer is coming to buy any product or askintg for any help rilated to the producat in that case we should ask for what purpose you are buying this producat or who was using this device when you got the problem in this device.According to the user we should give best suggestion to the customer for any device and we should tell to customer precautions so in the future customer will remember that if i am doing these things then again i will get issue by the device.we always take customer contact number & alt phone number of the customer because if call gets disconnect then we can call him back so we can help him. 
First Of all we need to listen to the customer carefully. 
we should apologies for inconvenience all the time. 
Customer service starts from smile.We always should be positive on call. 
A good listener can be a good speaker. 

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