Subject: Re: LSM Joining Case Test - Afshan Firdaus
From: Afshan Firdaus <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Aug 2019 04:46:25 -0400

| | LSM Joining Case Test

Name | Afshan Firdaus
E-mail | [email-masked]
Phone Number | (+91) 8800480710
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb1 because of I like to be a part of my event where we can deliver best customer services by listening to the customers queries.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me,the main difference between providing good customer service and delivering great customer service is that, in the former,you are probably only barely keeping your customer satisfied:while in the latter,you are not only keeping them loyal! This is a very impotant distiction and one that many services providers do not always get.They are more likely to feel that all of these services are to be expected from their services providers all of the time! In fact, you probably have more customers than not who think these activities constitute nothing more than average customer service support.Customer service means that understanding the  question of customer and providing the best possible resolution. It also aims at to promoting our brands and services.

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