Subject: Re: LSM Joining Case Test - Kumar Shantam
From: Kumar Shantam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Aug 2019 06:13:47 -0400

| | LSM Joining Case Test

Name | Kumar Shantam
E-mail | [email-masked]
Phone Number | (0120) 8860365149
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason behind to select Blurb 2 is because in that our customer is getting a lot of other options to get his ticket received via hard copy by ensuring their address and threw soft copy by mail so that even though if no one is available to sign that at the time of delivery he still can get the confirmation by mail which he can access from anywhere.
However, we can also add this point in this Blurb that Mr. customer you will be keep receiving a notifications of your order by which if you can't check your order shipment from your own you still will get aware of your order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Well according to me a good customer service is when customer gets satisfied for the query for which he/she is contacting you for and issue gets resolved but a great customer service is when customer appreciates you back for the work done by you and wants to contact you back again in the future for any other queries to talk to the same executive he/she had a word before which made a good experience for customer to make them satisfied in a more better mannar.

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