Subject: Re: LSM Joining Case Test - AAYUSH SIROTHIA
From: AAYUSH SIROTHIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Aug 2019 08:12:41 -0400

LSM Joining Case
Test

Name

AAYUSH SIROTHIA

E-mail

[email-masked]

Phone Number

(+91) 9301058264

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

1. Customer
satisfaction would be first priority.

2. This is customer centricity.

3. Because, we don't want to loose out customer that's why sometimes it's
compulsory to have an alternatives, if there is any changes in plan.

4. Out motive is to deliver out serives at right point of time at right place.

5. To make sure customer's flexibility.

6. More options which I would like to add ons:

a. Customer phone number.

b. Assist to download an app, so that it would be easy to trace an
order.

7. We can also provide e-ticket through mail ID.

8. We can also provide feedback option, so that we can enhance our services to
provide an exceptional delivery.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer servies and great customer services
both are similiar to each other however there will be certain differences which
are as stated under:

1. Under, good customer services we should directly engaged with them to
satisfy their needs and demands whereas, under great services we used to take
regular follow ups.

2. In good services we normally hire third party to deal customers issues
whereas, under great services we ourselevs involves in such a matter so that we
can directly understand the customer's taste and preferences as per changes of
an environment.

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