Subject: Fwd: Arabic Language Test - suzana alqafeai
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 19 Aug 2019 03:03:21 -0700 (MST)

Please evaluate for Arabic. 
She is from Yemen. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "suzana alqafeai" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 19 August, 2019 15:26:25 
Subject: Arabic Language Test - suzana alqafeai 

		Foreign Language Screening Test 	Name 	suzana alqafeai 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of all l would like to say that I am deeply sorry for this mistake and i will requist him/her to accept it, I will try to make him/her understand such a mistake can be happen. 

second I might be offer him/her a free pizza next time. 
but difinetly it is a big lessen for me I will be more awar about the small details of the customer to reched their satisfaction . 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	basically im from Yemen i have done my graduation from there, i finished my (BDS) 
and in the same year i got married after that i worked with a NGO as a dentist i had afour years experince in a clinical work . 

after few years I traveld to india with a dream to do a master in dentistry (MDS) but once i reched i change my mind as i thought to do something else, after thinking and searching about many option i decided to do my master in health and hospital managament (MBA) and im so happy with is decition as i fell i learned a lot about many think in managament in general. 
you might fell im bit far than whate are you looking for but im sure that i can do alot as I am very confident about me and my skills and sure about what i can do . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	good: ان توفر الخدمات المطلوبة منك و بحدود صلاحيتك 

great: 
ان تحاول قصار جهدك بان توفر الخدمات المطلوبة بوقت قياس وبطريقة صحيحة وان تصل لارضاء الزبون 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ببساطه املك اللغه المطلوبه لهذا العمل ولدي المهارات الازمة والمطلوبه والقدرهالعمليةوالعلمية الازمة والتى تأهلني لنقاش والحوار مع مختلف العقليات والفئات 
العمرية 

اظف لذالك اني افهم طبيعة تفكيرهم واقدر احلل شخصياتهم مما سوف يسهل الكثيرمن الوقت والجهد 

اظف لذالك حبي للعمل ومقدرتي علئ ادارة الموقف وايجاد الحلول الازمة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سوف اتحدث عن دبي 
لقد كانت دبي احدى المدن التي زرتها استوقفني التطور المعماري الهائل والرقئ والتمدن الهائل التي وصلت له في فتره بسيطه جداا واصبحت وحده من اهم المدن الحديثه 
جميعا اصبحنا ناخذها قدوه لنا 
من دوله لا تملك الا البترول كثروه ماديه اصبحت اهم بل تنافس اهم وا اعرق الدول القديمه والحديثه 
دبي ببنينها الشاهقه وبتطورها المشهود اصبحت رمزا مهم يقتدا يه وامتد اهتماماتهم الا ما هو ابعد ف اصبحو بنافسون العالم بتطوير البشري ايضا