Subject: Arabic Language Test - suzana alqafeai
From: suzana alqafeai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Aug 2019 05:56:25 -0400

| | Foreign Language Screening Test

Name | suzana alqafeai
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first of all l would like to say that I am deeply sorry for this mistake and i will requist him/her to accept it, I will try to make him/her understand such a mistake can be happen.

second I might  be offer him/her a free pizza next time.
but difinetly it is a big lessen for me I will be more awar about the small details of the customer to reched their satisfaction .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

basically im from Yemen i have done my graduation from there, i finished my (BDS)
and in the same year i got married after that i worked with a NGO as a dentist i had afour years experince in a clinical work .

after few years I traveld to india with a dream to do a master in dentistry (MDS) but once i reched i change my mind as i thought to do something else, after thinking and searching about many option i decided to do my master in health and hospital managament (MBA) and im so happy with is decition as i fell i learned a lot about many think in managament in general.
you might fell im bit far than whate are you looking for but im sure that i can do alot as I am very confident about me and my skills and sure about what i can do .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good:   ان توفر الخدمات المطلوبة منك و بحدود صلاحيتك

great:
ان تحاول قصار جهدك بان توفر الخدمات المطلوبة بوقت قياس وبطريقة صحيحة وان تصل لارضاء الزبون

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ببساطه املك اللغه المطلوبه لهذا العمل ولدي المهارات الازمة والمطلوبه  والقدرهالعمليةوالعلمية الازمة والتى تأهلني لنقاش والحوار مع مختلف العقليات والفئات
العمرية

اظف لذالك اني افهم طبيعة تفكيرهم واقدر احلل شخصياتهم مما سوف يسهل الكثيرمن الوقت والجهد

اظف لذالك حبي للعمل ومقدرتي علئ ادارة الموقف وايجاد الحلول الازمة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

سوف اتحدث عن دبي
لقد كانت دبي احدى المدن التي زرتها استوقفني التطور المعماري الهائل والرقئ والتمدن الهائل التي وصلت له في فتره بسيطه جداا واصبحت وحده من اهم المدن الحديثه
جميعا اصبحنا ناخذها قدوه لنا
من دوله لا تملك الا البترول كثروه ماديه اصبحت اهم بل تنافس اهم وا اعرق الدول القديمه والحديثه
دبي ببنينها الشاهقه وبتطورها المشهود اصبحت رمزا مهم يقتدا يه وامتد اهتماماتهم الا ما هو ابعد ف اصبحو بنافسون العالم بتطوير البشري ايضا

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