Subject: Re: LSM Joining Case Test - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Aug 2019 04:13:21 -0400

| | LSM Joining Case Test

Name | Ashish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9873238148
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | BLURB 4 would be the most appropriate as customer is concerned about not receiving the tickets till yet and moving out from delivery address within 2 days for the event. Also, the customer is enquiring about whether same ticket can be delivered at the hotel or not.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Though customer service is subjective to a great extend, but if anyone takes care off all the parameters/points as required to serve a customer should be considered as 'good' whereas if customer is really happy with the service given to him with extra effort should come under 'great' customer service.

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