Subject: Re: LSM Joining Case Test - Arun Goswami
From: Arun Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Aug 2019 03:55:27 -0400

| | LSM Joining Case Test

Name | Arun Goswami
E-mail | [email-masked]
Phone Number | (+91) 7060634626
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The resolution is given to the customer regarding the Lady Gaga show, blurb two is the satisfied resolution for the customer.
Before, the blurb 2 starts i would like to add 1 line there " I've just looked into your order today and I'm happy to say your seller has confirmed they'll be able to send your tickets as soon as they receive them from the event organiser. "
Also the blurb 2 is more satisfied because when customer raise query he told that he is travelling for the show in two days. He wants his tickets on his hotel, in the blurb 2 customer service representative told him to add his hotel address too for recieving his tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service, we only keep the customer to be satisfied.

Being a good customer service is, offer your self to assist the customer what he/she needs.

Good customer service is just doing your job and meeting your customers.

Good customer service is just a result to clearing the query.

In great customer service, we keep the customer to be satisfied as well as loyal.

Being a great customer service is not only focus on the customer need, first make the customer to feel comfortable with you after that the satisfaction regarding his/her query.

Great customer service is loving your job and exceeding your customer expectations.

Great customer service is build a goodwill that gonna help in future

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