Subject: Fwd: LSM Joining Case Test - Sairaj Kurup
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 19 Aug 2019 00:47:44 -0700 (MST)

Please evaluate for Project Manager. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Sairaj Kurup" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 19 August, 2019 13:13:12 
Subject: Re: LSM Joining Case Test - Sairaj Kurup 

		LSM Joining Case Test 	Name 	Sairaj Kurup 
E-mail 	[email-masked] 
Phone Number 	(91) 9307225668 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 4 addresses the concern most aptly. The customers concern was to have the tickets delivered at the hotel which was not the one while placing the order. 

Additional Content 

Begining- 

Dear Mr Smith, 

First of all, Thanks for your purchase with us. I have gone through your email and let me assure we certainly can help you with rerouting the deliveries to your new address. 

End - 
I hope this addresses your concern for now. Should you have any further doubts, please feel free to reach us and we will be more than happy to assist you. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great Customer Service will intent towards rendering a delighter apart from the business as usual process. 

Great Customer Service will always put Customer first over the Process but within the allowed framework. 

Great Customer Service is more of listening and enable the customer to ellicit the problem correctly and in entirety - so that they could be addressed completly. 

Great Customer Service will go beyond problem solving and could be more consultative - which would be beneficial for company as well. 	

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