Subject: Re: LSM Joining Case Test - Anurag Singh
From: Anurag Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Aug 2019 07:22:31 -0400

| | LSM Joining Case Test

Name | Anurag Singh
E-mail | [email-masked]
Phone Number | (+91) 8766249344
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb 4. customer is eager to know when he/she will get his/her tickets for event. Also customer is asking that if he/she reaches to event place and stay at any hotel, then will he/she get his ticket at that hotel? So, in blurb 4, ensurance is given to customer that it will be tried that he/she will get ticket on time. Also new address is asked from customer in case if customer want to change his/her address so that ticket could be sent at that new address. A link is provided to customer for this purpose. Also, in this blurb, customer has been ensured that once ticket gets shipped, he or she will get notification regarding that including a link through which he/she can track the status of order. So, answer of customer's all queries is covered in blurb  4 .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good cusomer service is a service that we offer to customer related to products and services and customer has got answer of his/her queries.
Whereas, great customer service is a total customer satiesfaction. customer at the end feels very happy communicating with customer care excutive.

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