Subject: Re: LSM Joining Case Test - Abhishek Kaushik
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 14 Aug 2019 05:07:09 -0700 (MST)

He is selected. Saurabh sir took interview. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Pritish Nandi" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 17:22:55 
Subject: Re: LSM Joining Case Test - Abhishek Kaushik 

Good for next round. 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 17:03:03 
Subject: Fwd: LSM Joining Case Test - Abhishek Kaushik 

For Tech Support. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Abhishek Kaushik" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 17:02:09 
Subject: Re: LSM Joining Case Test - Abhishek Kaushik 

		LSM Joining Case Test 	Name 	Abhishek Kaushik 
E-mail 	[email-masked] 
Phone Number 	(0120) 9818047935 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As per my opinion the option 4 best answers the concern of the customer. This response tell the options on how the customer can log-into his/her viagogo account and make the changes. The customer doesn't have to rely on anyone to enusre the tickets are delivered in a timley manner. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	As a CSR you must ensure that you act like a ''One shop stop'' for the customer. The resolution should be crisp and to the point. Make sure that the customer doesn't have to call again and again for the same issue. Take the lead and call the customer after you have ''resolved'' his/her querry, that the difference between a good & great customer service. 	

You can [ https://www.jotform.com/edit/4415915292521649244?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.