Subject: Fwd: LSM Joining Case Test - Ankit Pokhriyal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 12 Aug 2019 01:20:03 -0700 (MST)

Please evaluate for Project Manager. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Ankit Pokhriyal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 12 August, 2019 13:39:13 
Subject: Re: LSM Joining Case Test - Ankit Pokhriyal 

		LSM Joining Case Test 	Name 	Ankit Pokhriyal 
E-mail 	[email-masked] 
Phone Number 	(91) 7838443361 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As per my understanding blurb 2 is the correct way to respond to the customer. In Blurb 2, the instructions to has been provided to download the tickets so the customer has not worry about the devlivery of the tickets and can print the tickets instantly. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The basic difference between good customer service and great customer service is the way you communicate with customer and resolve their queries. Everyone organisation provide good custromer services but in order to make it great they have to provide the desired output timely with quality. The major role to provide great cusotmer service is the way you communicate with customer. 	

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