Subject: Re: LSM Joining Case Test - Ankit Pokhriyal
From: Ankit Pokhriyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Aug 2019 04:09:13 -0400

| | LSM Joining Case Test

Name | Ankit Pokhriyal
E-mail | [email-masked]
Phone Number | (91) 7838443361
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per my understanding blurb 2 is the correct way to respond to the customer. In Blurb 2, the instructions to has been provided to download the tickets so the customer has not worry about the devlivery of the tickets and can print the tickets instantly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference between good customer service and great customer service is the way you communicate with customer and resolve their queries. Everyone organisation provide good custromer services but in order to make it great they have to provide the desired output timely with quality. The major role to provide great cusotmer service is the way you communicate with customer.

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