Subject: Re: LSM Joining Case Test - Syed Asghar Raza
From: Syed Asghar Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Aug 2019 04:24:53 -0400

| | LSM Joining Case Test

Name | Syed Asghar Raza
E-mail | [email-masked]
Phone Number | (+91) 9811999904
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2  suits the Query of the customer.  As Query simply suggest that Customer has made the payment for the purchase and wants her/his tickets to be deliver on his given hotel address.
BLurb 2 Assures the customer that He will receive the tickets shortly as he already mentioned in her/his query that Event is happening after a week and in Blurb 2 it is mentioned that organisers issue the tickets very close to the event date.
Blurb 2 also gives a sort of Resolution by mentioning that if he purchased Instant Download e-tickets, it will be available to print almost immediately.
Apart from that as Customer did not mention the exact date of travel Blurb 2 also inquire about the details of the same to make sure that s/he receive tickets on time and on correct address as well.
As Customer also asked toi deliver the same to her/his hotel but did not give the address Blurb 2 also inquire about the exact address and the person who will receive the tickets as it might be possible that customer would be gone outside for something as s/he is on travel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1)Good Customer Service is when you answer all the query of a customer
2) Great Customer Service is when you inform her/him about the same upfront before s/he inquires about it.
3) Good customer service is when you resolve the problem of the Customer
4) Great customer service is when you not only gives the resolution but also warn her/him about do's and don'ts of the product so the s/he shall not face such problem or any other related problem in future
5)Good Customer Service is when you sympathise with the customer
6) Great Customer service is when you not only Sympathise but also Empathise with the customer and let him went out him/herself if the customer is angry and makehim/her feel that you are the only one when can help him

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