Subject: Re: LSM Joining Case Test - Anjali Malik
From: Anjali Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Aug 2019 04:09:27 -0400

| | LSM Joining Case Test

Name | Anjali Malik
E-mail | [email-masked]
Phone Number | (91) 8586960784
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The Blurb 4 has all the solutions for customer is asking for, as he mentioned he will be travelling in next two days to event and he wants his tickets to be deliver to place where he will be staying and hence customer support has given him appropriate solution by asking the hotel address or customer can update the address on the website given in mail. this makes the whole experience with the customer awesome by providing him the exact solution to his query. If there is a facility to give him tickets to his registered email address that would be so great that i want to add in my opinion.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer services involves parameters such as giving accurate resolution to query on time, providing after sales services also such as being in touch with customer after sales , in the case of mismatch or in unexpected delay in resolution customer service has to be top level priority to mitigate the problem quickly, this ensure that customer satisfaction level is still maintained and he ll still remain loyal to the organisation. And Good customer service only has a thin line of difference to make the service great for the customer. We need to ensure we are delivering timely resolution with effectiveness and mitigating all possible delays.

| |

You can edit this submission and view all your submissions easily.