Subject: Fwd: Italian Language Test - Milena Ghiani
From: Sankarshan Rajan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 6 Aug 2019 22:49:15 -0700 (MST)

Hi Ayushi, 

This candidate is approved. Please proceed further. 

Kind Regards, 
Sankarshan Rajan 

From: "Meghan Flanagan" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "brian sexton" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Wednesday, August 7, 2019 8:04:59 AM 
Subject: RE: Italian Language Test - Milena Ghiani 

Hi All, 

Italian level is very good for this candidate. 

Approved from our side. 

Thanks, 

Meghan 

From: Sankarshan Rajan <[email-masked]> 
Sent: Sunday, August 4, 2019 6:33 AM 
To: Meghan Flanagan <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Brian Sexton <[email-masked]>; HR Livesalesman <[email-masked]> 
Subject: Fwd: Italian Language Test - Milena Ghiani 

Hi Meghan, 

Can you please get this Italian Test evaluated. 

Kind Regards, 

Sankarshan Rajan 

From: "Milena Ghiani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "HR Livesalesman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 3, 2019 2:16:22 PM 
Subject: Italian Language Test - Milena Ghiani 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

Milena Ghiani 

Whats your first language 	

Italian 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

I would apologize and tell the customer what appened. I'd inform the cook to prepare a pizza immediately explaining the responsible of the pizza hut about the situation. Maybe he could permit me to deliver the customer a coke for free. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

I studied foreign languages for many years and got a diploma in accountability. 
I have a fluent knowledge both of the English and of the French Languages written and spoken). 
I worked with some Companies in the commercial departments at the foreign customer service but I also had experience as a buyer and as Head Hounter. 

I got in touch with people of all the world for work. 

As regards my interests, I like travelling, dancing, hearing music. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

Quando fai bene esegui il tuo lavoro come si conviene ma quando lo fai alla grande dai il meglio di te e superi le aspettative del cliente dando un servizio di eccellenza che si riflette anche dando un'immagine positiva dell'azienda. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

conoscenza di nuove culture 
passione per i viaggi 
nuova esperienza 
lavoro multilingue 
passione per il lavoro 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

Ho viaggiato molto per il mondo e non posso dire quale paese mi sia piaciuto di più perché ognuno di questi ha qualcosa di speciale e ti fà portare a casa qualcosa che ti rende più ricco a livello di conoscenza. 
Gli Stati Uniti, zona nord ovest hanno una natura pazzesca. L'Egitto ha siti storici imponenti ed un mare con un mondo spettacolare al suo interno. Singapore ti stupisce perché é davvero avanti. La Cina ha una bellezza che non ti spetti. Il Messico é storia. La Francia é romanticismo, La Spagna é allegria. Ne ho visitati tanti altri….mi sono portata a casa il fatto che in Italia siamo superbi e pensiamo che il nostro sia il paese più bello del mondo. Non é così. Il mondo é bello tutto e bisogna saperlo apprezzare nelle sfumature che ogni paese ti offre.