Subject: Fwd: Arabic Language Test - Mohd Ali
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 5 Aug 2019 05:48:54 -0700 (MST)

Please evaluate for English. 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Mohd Ali" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Saturday, 3 August, 2019 16:26:50 
Subject: Arabic Language Test - Mohd Ali 

		Foreign Language Screening Test 	Name 	Mohd Ali 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I shall listen him carefully and check our record and coordinate the delivery boy and ask him where he has reached currently. 

Since I have commited mistake, so I inform him my mistake and I will tell him that the the delay occured because of typing mistake and the order will be delivered within 15 minutes henceforth. 

I shall convince him that this will not happen in future again and our deliveries will be delivered within the requested time. I shall say this was the final and last mistake, no such error will occure in future. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I hold double master's degree, the first one in Arabic litrature, translation from Arabic to English and Vice Versa and the second one in Human Resouce Management. 

I have worked in Saudi Arabia as HR Recruiter, Adminstrator and Tranlator around four years. After returning back from Saudi Arabia, I joined Libya Embassy as Secretary / Assistant to the Ambassador / Charge'd Affaires and worked with him till one year (His assignment to India). 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	All customers are valuable but as per my point of view, the good customer is the one who makes timely, the payment of the items purched.And the great custome is the one who has great treats in addition to making the payment of the item purchaed on time. 

كل الزبائن غالية ولكن حسب وجهة نظري الزبون الجيد الذي يدفع قيمة البضائع التي اشتراها على الوقت. وأما بالنسبة العميل الجيد الذي يدفع قيمة البضائع التي اشتراها على الوقت ويتحلى بأخلاق عالية. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	حيث اشتغلت بالمملكة العربية السعودية وأحمل شهادة الماجستير في هذه اللغة. ولدي معرفة اللهجات العربية مثل اللهجة السعودية واللهجة العراقية واللهجة الليبة واللهجات الأخرى للغة العربية.ولدي خبرة في مجال كتابة البريد الإلكتروني في اللغة العربية. وكذلك أجيد كتابة وقراءة وفهم اللغة العربية.ولذا أعتقد بأنني أستاهل هذه الوظيفة. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت إلى المملكة العربية السعودية وسكنت هنا حوالي أربع سنوات. وهي دولة غنية 
اقتصاديا وغنية بالبترول والبترول رخيص جدا في هذه الدولة. ويشتغل في هذه الدولة موظفون من عدة دول مثل الهند وباكستان وسريلانكا ونيبال وبنغلاديش وفليبين ومصر. 
وكذالك تتميز هذه الدولة بوجود الحرمين الشريفين وهما يعتبريان مكان مقدس للمسلمين ويأتون إلى هذين المكانين الحرمين من كل دولة في العالم تقريبا ومن كل فج عميق ويؤدون مناسك الحج والعمرة. وأنا أيضا من أصحاب الحظوظ الذين يتشرفون بأداء مناسك العمرة.