Subject: RE: German Language Test - Kartik Arora
From: Meghan Flanagan <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Brian Sexton <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Mon, 5 Aug 2019 12:16:06 +0000

Hi Sankarshan,

As per the feedback - there is a few mistakes in this German language test. It is understandable what the candidate wants to say. It is not perfect but seems just about okay.

Before approve / reject maybe we could ask some more questions and have the German tested again.

Thanks,
Meghan

From: Sankarshan Rajan <[email-masked]>
Sent: Sunday, August 4, 2019 6:29 AM
To: Meghan Flanagan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Brian Sexton <[email-masked]>; HR Livesalesman <[email-masked]>
Subject: Fwd: German Language Test - Kartik Arora

Hi Meghan,

Can you please get this German Test Evaluated.

Kind Regards,
Sankarshan Rajan
________________________________
From: "Kartik Arora" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 3, 2019 2:57:51 PM
Subject: German Language Test - Kartik Arora

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]

[https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]
Foreign Language Screening Test

Name
Kartik Arora
Whats your first language
German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
Firstly I will apologize the costumer for our mistake and will tell him that -
"Sir we are really sorry ,due to some network issues our delivery boy has reached the wrong address your pizza was to be delivered on the time sir but we are really sorry for the inconvenience faced by you "
Then I will confirm his address
"Sir can you please confirm us your address is it house no. __ near ___ "
And if our company has the policy of free delivery after 30 minutes I will confirm him his order will reach in few minutes free of cost
" Sir your pizza will be delivered to you in next 15 minutes free of cost
And will tell him that he will never face such problem in future
And end the conversation with wishing him as per the time allows .
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
Myself kartik Arora. I did my schooling from SD public Muzaffarnagar and I recently completed my graduation from Chaudhary Charan Singh University. I did my diploma in foreign language-German from Max Mueller Bhavan New Delhi. I have excellent speaking writing and reading skills in German. I have nuclear family. My father is a businessman,  my mother ia a housewife and I have a younger brother.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
Guter Kundenservice ist,wenn wir Kunden zufrieden stellen und Ein guter Kundenservice ist, wenn wir Kunden und uns selbst zufriedenstellen und unseren Job lieben.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
.ich habe gut kommunikationsfähigkeiten.
.ich bin geduldig mit meine worten.
.ich habe gute hörkraft.
.ich bin in der lage, in jeder Situation zu arbeiten.
.ich bin immer ruhig im schwieriger Situation.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
Letzte Monat habe ich mit meine Familie eine sehr schönes statt lansdowne gegangen. Da habe ich viel Spaß mit meine Familie. Es gibt sehr viel Schönheit da. Die Natur war sehr wunderbar. Wir haben in einem Hotel übernachtet. In der Nähe des Hotels floss ein Fluss. Wir können einen sehr schöne Aussicht von Balkon haben. Es gibt auch eine sehr beliebtes Tempel da Sidhbali. Wir haben auch da gegangen.