Subject: Re: Italian Language Test - Vincenzo Inserra
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 5 Aug 2019 09:35:37 +0000

@ Saurabh: this is broken English but will this do?

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 August 2019 at 3:03 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Italian Language Test - Vincenzo Inserra

Please evaluate for English.

Regards,
Ayushi Verma
LiveSalesman
Noida, India
+911204332621 Ex.12
+917042335393

________________________________
From: "Vincenzo Inserra" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 5 August, 2019 14:59:49
Subject: Italian Language Test - Vincenzo Inserra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Vincenzo Inserra
Whats your first language       Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   Sorry my dear customer
I have incorrectly inserted your address in the order.
Please could you accept my apologies and I would be great if you delight your meal with this free pizza extra. Choose your favourite taste, please!
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     Vincenzo Inserra, horned in Naples, 30th September 1981. I have a degree in Political Science and now I'm taking the second degree in Foreign Languages. I am Italian mothertongue and I speak English, French, Spanish and a little of Romanian too. I have worked as a teacher, researcher in environmental policy and in the touristic sector as a customer care employee.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Un buon servizio alla clientela soddisfa le esigenze di quest'ultima, mentre un ottimo servizio non solo soddisfa le esigenze ma intercetta i gusti e le preferenze del cliente in modo da creare una politica di marketing, in base alla quale proporre servizi e prodotti adatti.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Sono paziente e so ascoltare le persone;
Amo ascoltare il prossimo e il lavoro di comunicazione a contatto con il pubblico;
Mi piace capire la psicologia dell'interlocutore, soddisfacendone le sue richieste;
Sono desideroso di fare un'esperienza internazionale e in un ambiente multiculturale.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Conosco bene tutta l'Italia ma al tempo stesso  amo viaggiare anche all'estero. Tra le tante città che ho visitato (Parigi, Londra, Berlino, Madrid, Barcellona, New York e anche altre) quella che mi ha colpito di più è stata Rio de Janeiro. Sono attratto dalle culture diverse dalla mia occidentale-europea ed è anche per questo che lavorare in India e visitarla sarebbe per me un sogno da realizzare.