Subject: Fwd: Italian Language Test - Silvia Manini
From: Sankarshan Rajan <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: brian sexton <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Fri, 2 Aug 2019 01:31:08 -0700 (MST)

Hi Meghan, 

Can you please get this Italian test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "Silvia Manini" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, August 2, 2019 1:22:37 PM 
Subject: Italian Language Test - Silvia Manini 

		Foreign Language Screening Test 	Name 	Silvia Manini 
Whats your first language 	Italian 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would apologize with the client and refund the prize of the pizza. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have a bachelor in Science of Communication, I lived 2 years in Australia and I am working as costumer service assistance. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	The difference is between how the client feels after you have helped him. If he feels satisfed, you have done a great job. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Credo di essere la persona adatta perche' metto al primo posto il cliente e mi prendo la responsabilita' delle mie scelte. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Ho viaggiato in Australia e una delle città che mi ha più colpito è stata Melbourne. Mi ricordo la prima volta che andai con la macchina e la mobilità era stranissima. Mi sentito frastuornata e non avrei mai pensato di viverci. Invece dopo poco mi trasferii e con il tempo mi innamorai di quella città. Le metropoli sono ricche di persone e di opportunità. Conoscere persone nuove,provate nuovi cibi, sperimentare e vedere show che non avresti mai creduto di vedere.