Subject: 2 star applicant - Naukri.com -Project Manager | International BPO | Noida, team leader, capline solutions, 8 years 0 months, Delhi, 5.75
From: babita saxena <[email-masked]>
To: [email-masked]
Date: Thu, 1 Aug 2019 16:00:24 +0530

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Job Title
Project Manager | International BPO | Noida

39 Applicants

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babita saxena

(2/5)

Handling 28 Process associates - process wise audits, case resolution, identifying gaps, documentation of sub-processes and conducting trainings on current domain. Responsible for all aspects of performance management & Development of colleagues (planning, review, recognition, coaching, etc.). Ensure seamless delivery on assigned SLA's Ensures service accuracy through compliance and audit. Works with the client teams to prioritize and assign activities. Problem Solving: I am a problem solver with the ability to encourage others in collaborative problem solving. I engage others in problem solving without taking over. Identify cross training strategy within unit/ Team. To begin to develop a basic understanding of the quality environment and processes and how these contribute to the performance of the business. To communicate (verbally and in writing) effectively with both clients and team colleagues to ensure a strong performance level is achieved. Identifies, plans,
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Key Skills Health and people management, Bpo Operations, Bpo Non Voice, US Process, Team Leading, US Healthcare, Enrollment, Claims Processing, International Process, BPO, KPO, Back End Processing, Insurance, Health Insurance, Claims Adjudication, Team Manageme

Exp
8 years 0 months

CTC
5.75

Location
Delhi

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Current Designation team leader
Current Company capline solutions
Notice Period 15 Days or less
Previous Designation Advanced Benefits Operation Administrator

Contact Details
Mobile: 9718498778
Landline: Not Specified

Prefers Delhi / NCR
Education
Post Graduation Institute Not Mentioned
B.Sc
Mahatma Jyotiba Phule Rohilkhand University (MJPRS)

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