Subject: Fwd: Italian Language Test - Umar Khan Chaudhary
From: Sankarshan Rajan <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: brian sexton <[email-masked]>, saurabh <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Wed, 31 Jul 2019 08:58:42 -0700 (MST)

Hi Meghan, 

Can you please get this Italian Test evaluated. 

Kind Regards, 
Sankarshan Rajan 

From: "Umar Khan Chaudhary" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, July 31, 2019 2:15:02 PM 
Subject: Italian Language Test - Umar Khan Chaudhary 

		Foreign Language Screening Test 	Name 	Umar Khan Chaudhary 
Whats your first language 	Italian 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	We are so sorry for the delay ... please wait another 15 minutes maximum and it will be there 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am an Italian boy of Pakistani origin, I was born in Italy and my parents are both Pakistani. I did a partial of my studies in Italy and the other partial in England, after my studies I found a job in Denmark and I was there for the last 8 months. Now my goal is to travel the world and this opportunity seemed to me.. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La differenza principale tra fornire un "buon" servizio clienti e fornire un "ottimo" servizio clienti è che, nel primo caso, probabilmente stai a malapena mantenendo soddisfatti i tuoi clienti; mentre in quest'ultimo caso non li stai solo mantenendo soddisfatti, ma li stai mantenendo fedeli! 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Mi piace molto condividere le idee con la gente; 
Sono molto interessato a lavorare all'estero; 
La cultura Indiana mi piace molto quindi posso entrare in relazione con la gente indiana molto facilmente; 
Posso parlare la lingua Urdu e per questo motivo parlare l'Hindi per me non è un grosso problema; 
Ho già fatto esperienze all'estero per questo motivo non avrò problemi a stare solo all'estero; 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Il mio ultimo viaggio è stato a Copenaghen, una città fantastica da tutti i punti di vista, la gente è molto gentile e sempre disponibile per tutto. 
Se parliamo della lingua Danese è molto differente dall'italiano, però se uno parla l'inglese non ha nessun problema. 
La città in se si presenta molto pulita con bellissime attrazioni, l'unica pecca è il clima sempre freddo. 
Tutto sommato è stata una bella esperienza.