Subject: Re: LSM Joining Case Test - Manvinder Singh
From: Manvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Jul 2019 09:30:12 -0400

| | LSM Joining Case Test

Name | Manvinder Singh
E-mail | [email-masked]
Phone Number | (91) 9560058863
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me, Blurb 4 is relevant because in order to deliver the tickets we need to get complete postal address of the customers first for which we are also promoting self service links like (http://www.viagogo.com/Help/76) through which customers can easily update, change the address or can check the ticket status also. Secondly, we are also assuring the customers that he can definitely receive the tickets within a specified time as promised by us. Moreover, if you can look at Blurb 4, agent also probed, empathized, paraphrased and assured the customer which is very important to satisfy a customer. These are all the aspects which makes Blurb 4 relevant with the customer query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, good customer service is just helping your customers and resolving the day to day queries but great customer service is dealing customer queries with proper assurity, probing, empathy, paraphrasing, regular follow ups, troubleshooting and apology for all that he had been through to ensure complete customer satisfaction and to build cordial and long term relationships with them.

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