Subject: Fwd: Italian Language Test - Marta Loglisci
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 31 Jul 2019 03:24:46 -0700 (MST)

Please check her English 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Marta Loglisci" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 31 July, 2019 00:41:01 
Subject: Italian Language Test - Marta Loglisci 

		Foreign Language Screening Test 	Name 	Marta Loglisci 
Whats your first language 	Italian 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	We will inform the customer that there has been an address error I procured, I apologize for the inconvenience and I would assure you that the product ordered by him will arrive as soon as possible at destination. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Marta, 32 years old, I attended secondary school trade tourism and commerce, I worked 10 years large retail distribution, I carried out 2 volunteer services for children in Romania and in France, 1 stage in artistic studio in Northern Ireland. I have a passion for art and music, I play the violin, I paint and restore antique furniture, I love cooking and traveling, to discover new cultures 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Un buon servizio clienti si riscontra mediante il soddisfacimento del cliente in base al esppresione di un giudizio positivo al raggiungimento della necessità,mentre un servizio clienti eccellente racchiude le caratteristiche elencate precedentemente aggiungendo la fidelizzazione del cliente ed un riscontro positivo ed piacevole da parete di esso 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	- capacità di risolvere il problema in minor tempo possibile 
- ottimo lavoro di squadra 
- ottime capacità relazionali 
- molti anni di esperienza lavorativa nella vendita di prodotti o servizi 
- capacità di adattamento 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	I mie viaggi comprendono molte nazioni europee come Romania, Moldavia,Turchia,Bulgaria,Malta, Olanda,Francia,Spagna,Portogallo, Irlanda, Grecia, Germania, Svizzera, Inghilterra,Ungheria. Questi viaggi sono in parte esperienza personali di vacanza per conoscere nuove culture ed apprezzare natura e monumenti, ed in parte esperienze lavorative che vanno dai 3 mesi ei 7 mesi. Mi piace interagire con la gente locale un volta arrivata in un nuovo paese.