Subject: Re: LSM Joining Case Test - Saurav Bansal
From: Saurav Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jul 2019 10:10:13 +0000

| | LSM Joining Case Test

Name | Saurav Bansal
E-mail | [email-masked]
Phone Number | (91) 9643200808
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I chose Blurb 4 because the Customer is clearly requesting to deliver the tickets to the new location which would be her Hotel, and in Blurb 4 all the points are clearly mentioned how to change the address on the website , So the Customer gets their ticket on the hoter they are arriving at.
Moreover the Customer also requested to deliver it as soon as possible as she is going to travel for the event in next 2 days and in Blurb 4 along with the address change instructions , the appropriate answer for the early delivery is also mentioned with the proper tracking instructions. So this would be the reasons I would choose Blurb 4.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The first difference would be that in Good customer service we listen to the Customer and provide resolution from our end, And in Great Customer service we not only listen to the Customer we acknowledge the Customer's concern and provide the best resolution accordingly.
In good customer service, we only talk about the concern Customer came for, And in Great Customer service we not only work on the Customer's concern but we also get induldged in active conversation with Customer to acknowledge some feedbacks Customer might give because of our positive attitude towards him/her.
In good Customer service we talk normally to customers and in great Customer service we keep a smile on face while talking to the customer.

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