Subject: Re: LSM Joining Case Test - Gopal Tiwari
From: Gopal Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jul 2019 07:46:45 +0000

| | LSM Joining Case Test

Name | Gopal Tiwari
E-mail | [email-masked]
Phone Number | (91) 7906629379
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is asking for confirmation that tickets can be deliver to the new address or not as he or she has to leave. in blurb 2 company has given all the options to get the tickets. customer can even download the e-ticket for the same.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I think good customer service is when you satisfy and make your customer happy for their needs and Great customer servive would be that you know your customer properly and understand their requirement. on the basis of requirement you suggest them what is best. you understand and get into their issues to get the best solution out of everything.

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