Subject: FW: LSM Joining Case Test - TUSHAR SINGH
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 29 Jul 2019 10:30:03 +0000

Reject

From: TUSHAR SINGH <[email-masked]<mailto:[email-masked]>>
Date: Monday, 29 July 2019 at 2:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, Virat Joshi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - TUSHAR SINGH

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    TUSHAR SINGH
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9910601332
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    So I have selected this Blurb 1, because by this I would be able to satisfy customer regarding his/her concern. So customer is not happy because as of now he/she have not received the tickets for the event.

As event is still having time of one week so we will request her to wait for some more time. Also we will convince him/her that as soon we will receive tickets from event organiser, we will forward the same. However if he/she again not receive the tickets, than he/she can again call us. The above Blurb 1 format is too well structured, that by this customer can be easily convinced without any concern. Also for better customer service we have to realise customer, that if we would be in his/her place same inconvenience we will face. Also for assurance realize customer that we are closely monitoring his order details from the seller and will get back soon. Also as per blurb we will confirm his/her address and its a best practice that when it would be shipped from the courier he/she will receive SMS intimation well in advance.

So as per my vision the blurb statement is well structured and no add on required anymore. This would be enough and customer would be easily convinced. But it content would be in format of an email, that's only amendment we have to make into it.

Hi Sir/Mam neither his/her name, than to write content and at last Yours Sincerely/ (Your company name or your name).
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service and great customer service is somewhat different.

1. Good customer service deals with the resolution only. But great customer service deals with the resolution as well as satisfaction.

2. Good customer service has no query after the resolution with the customer, however great customer service is that in which after giving resolution we have to call again and ask customer about his resolution is permanently resolved or not. After full satisfaction we have to close case.

3. Great customer service is preferred over good customer service because in this we have to take various periodic check over the concerned case.

4. Good customer service only focuses resolution , but great customer service focuses on both customer as well as his concerned resolution.

5. Good customer service is fully customer oriented, but in great customer service we have to deal with the satisfaction level.

6. Good customer services focuses on customer part, however great customer service focuses on customer as well as concerned business. It also rate the business perfomance.

7. Good customer service is a for short term period, but on other hand great customer service is for a long term period because by better satisfaction we will not be able to loose the particular customer.

8. Both are types of customer service, but what made them different is customer satisfaction and various periodic check until his case completely resolved. In great customer service we would not be able to close case, without listening again from the side of the customer. So its our responsibility to call him again to ask about the concern either it completely resolved or not.

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