Subject: Re: LSM Joining Case Test - TUSHAR SINGH
From: TUSHAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jul 2019 09:19:43 +0000

LSM Joining Case
Test

Name

TUSHAR SINGH

E-mail

[email-masked]

Phone Number

(91) 9910601332

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

So I have
selected this Blurb 1, because by this I would be able to satisfy customer
regarding his/her concern. So customer is not happy because as of now he/she
have not received the tickets for the event.

As event is still having time of one week so we will request her to wait for
some more time. Also we will convince him/her that as soon we will receive
tickets from event organiser, we will forward the same. However if he/she again
not receive the tickets, than he/she can again call us. The above Blurb 1 format
is too well structured, that by this customer can be easily convinced without
any concern. Also for better customer service we have to realise customer, that
if we would be in his/her place same inconvenience we will face. Also for
assurance realize customer that we are closely monitoring his order details from
the seller and will get back soon. Also as per blurb we will confirm his/her
address and its a best practice that when it would be shipped from the courier
he/she will receive SMS intimation well in advance.

So as per my vision the blurb statement is well structured and no add on
required anymore. This would be enough and customer would be easily convinced.
But it content would be in format of an email, that's only amendment we have to
make into it.

Hi Sir/Mam neither his/her name, than to write content and at last Yours
Sincerely/ (Your company name or your name).

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service and great customer service
is somewhat different.

1. Good customer service deals with the resolution only. But great customer
service deals with the resolution as well as satisfaction.

2. Good customer service has no query after the resolution with the customer,
however great customer service is that in which after giving resolution we have
to call again and ask customer about his resolution is permanently resolved or
not. After full satisfaction we have to close case.

3. Great customer service is preferred over good customer service because in
this we have to take various periodic check over the concerned case.

4. Good customer service only focuses resolution , but great customer service
focuses on both customer as well as his concerned resolution.

5. Good customer service is fully customer oriented, but in great customer
service we have to deal with the satisfaction level.

6. Good customer services focuses on customer part, however great customer
service focuses on customer as well as concerned business. It also rate the
business perfomance.

7. Good customer service is a for short term period, but on other hand great
customer service is for a long term period because by better satisfaction we
will not be able to loose the particular customer.

8. Both are types of customer service, but what made them different is customer
satisfaction and various periodic check until his case completely resolved. In
great customer service we would not be able to close case, without listening
again from the side of the customer. So its our responsibility to call him again
to ask about the concern either it completely resolved or
not.

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