Subject: Re: LSM Joining Case Test - hanesh ram kumar
From: hanesh ram kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jul 2019 09:12:05 +0000

| | LSM Joining Case Test

Name | hanesh ram kumar
E-mail | [email-masked]
Phone Number | (91) 9715276474
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reasons of the selection of the blurb 2:

The blurb2 has given the infortamtaion by considering the particular need for the customer.

The information which has been furnished in the way that others can say it as a proper info from the service end to the customer end

Although tickets are released on the date which is nearer to the event the blurb 2 has given the information as formal as it could reach its end, even which makes the coustomer to be at satisfied mihndset.

Points which can add Value to blurb 2:

The blurb can be even start by greeting the customer in the start and  in the end.

in the begining, it was started as by saying that &quot;YOU SHOULD&quot; instead If the blurb2  started with &quot;YOU MAY&quot; it would be good to  read.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service :

Getting to know the what are the particulars needed by the customer and giving the statements which makes them comfortable to talk with.

The informations given in the polite language towards the customer starting from the greetings.

Giving the correct solutions and resolving their queries in the timely manner

Great cutomer service:
Making the customer feeling comfortable and respectfull in the talking space.

Interating with them as by showing the concern towards their queries and taking enough efforts to resolve as before the given time .

The great customer service ends with a large of satisfiacation of the customer and a good enough work of the service provider.

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