Subject: 4 star applicant - Naukri.com -IT AND Network Engineer, Technical Support Engineer, World Software Service, 02 years 00 months, Noida, 3.0
From: Arpit Saxena <[email-masked]>
To: [email-masked]
Date: Wed, 24 Jul 2019 10:06:01 +0530

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Job Title
IT AND Network Engineer

1014 Applicants

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Arpit Saxena

(4/5)

Provide technical support and customer service for US, UK clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert. * Research client's issues in a timely manner and follow up with the customer with recommendations and action plans. * Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. * Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. * Provide root cause analysis for customer's storage appliance failure. * Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer
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Key Skills Technical Support, Desktop Support, Networking, Hardware, Network Installation, LAN, Network Troubleshooting, Hardware Troubleshooting, Operating System Installation, PC Maintenance, Windows

Exp
02 years 00 months

CTC
3.0

Location
Noida

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Current Designation Technical Support Engineer
Current Company World Software Service
Notice Period 15 Days or less
Previous Designation Not Mentioned

Contact Details
Mobile: 9871148909
Landline: Not Specified

Prefers Noida, Delhi
Education
Post Graduation Institute Not Mentioned
B.Tech/B.E.
Uttar Pradesh Technical University (UPTU)

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