Subject: FW: Italian Language Test - Shahil Hussain
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Mon, 22 Jul 2019 08:37:12 +0000

Hi,

It's a 'no' for this candidate.

Kind regards,
Brian

From: Nikola Mikeli
Sent: Monday 22 July 2019 09:29
To: Brian Sexton <[email-masked]>
Subject: Re: Italian Language Test - Shahil Hussain

Hi Brian,

Unfortunately this candidate's Italian is not good. We should not hire him/her.

Regards,

Nikola

________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 22 July 2019 09:22:18
To: Nikola Mikeli <[email-masked]<mailto:[email-masked]>>
Subject: FW: Italian Language Test - Shahil Hussain

Hi Nikola,

Could you please evaluate this Italian?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday 22 July 2019 08:10
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Italian Language Test - Shahil Hussain

Hi Brian,

Can you please forward Italian test for evaluation

Kind regards,
Viraat

________________________________

From: Shahil Hussain <[email-masked]<mailto:[email-masked]>>
Sent: 21 July 2019 14:01
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Virat Joshi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Italian Language Test - Shahil Hussain

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Foreign Language Screening Test

Name

Shahil Hussain

Whats your first language

Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I will try my best to avoid this kind of mistake because this kind of mistake make a very bad impact on customers.
I will inform to customer with huge regrets your order could not have delivered because of system errors address is not taken properly I am so sorry for that it will not happen again. now please provide us your address I will try to deliver your food within 20 minutes and I will speak with my manager as per policy if we can provide some complimentary food to the customer can be happy. if manager say yes I will send him some extra pakat so as per my knowledge I wil handle customer in this way.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am graduate in history Honours in 2012 June I have completed B2 levels in Italian language and have experienced more than 4 years as Italian language expect my last company was Genpact India Pvt ltd Bangalore as Italian language expect was taken care of procurement and supply chain management and eAuctions,bidding etc,
Before Genpact I was working with freight system as a italian language expect where I was handling Documentation and Logistics management, warehouse and shipments, Vessels, picking gods from customers warehouse etc,
Before Freight system I was working with Accenture solutions Chennai as a Italian language expect taken care of Logistics management and plants, transport pars etc,

Before Accenture I was working with vacation casas Pvt ltd as a Italian language expect with designation of online marketing executive my work was to sale the services of my company I was calling to the Italian customers and Customer support.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Primo come bello' customer servizio' abbiamo sodisfato a nostri clienti .
Ma Come Graet customer servizio noi facciamo sodisfare e' leale a nostri clienti perche' tutta la agenda nel Mondo vogliono provvedere una bello e' fantastico servizio' perche' nel Mondo ci Sono varie' concorrente.
per esempio se quale cliene hanno dato un appunamente per parlare qualcosa di prodotto devo chiamare puntuale cosi possiamo diventare great customer servizio'

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

(1)Posso parlare e' capire Bello Italiao.
(2)io conosco la cultura Di italiana
(3)ho gia' laborato come customer support e' online marketing executive per ltalia.
(4)loso come posso vendere il servizio' con cliete di italia.
(5)ho studiato la Lingua italiana e' ho fatto 4 livelli in Italiani.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ho gia'viaggiato Delhi e' molto bello citta' anche molto famoso perche' ci Sono varie' monumenti per vedere come rosso di forto e' tanto famoso nel mondo anche Humau tomba,Kutub minar e' Cancello India anche ci Sono tanti istituto in delhi per studiare da diverse paese da India le persone e' studenti vengono per studiare.io Sono da Bihar ma non ce istituto per studiare Di italiano cosi Sono venuto qua' perche' delhi e' capitale di India ci Sono tanti religioni in delhi ma anche lenti qua' abitano con calma not litigano Insieme come altre paese.delhi e' diviso in due parte come purani Delhi e' New delhi.
New Delhi e' famoso per fare la spesa e' New Palazzo ma purani Delhi e' famoso per il cibo pou' fondare diverse tipo di cibo anche mugal cibo pou'fondare perche' mugal era gia' abitato in purani Delhi.
Mugal emperor shahjahan stato creato di Delhi in 1639 da qual tempo fine oggi Delhi e' capitale di India.
Shahjahan stato creato chandi chok merkato promo era si' chiama shahjahan merkato ma in question girni si' chiama chandani chok anche qualche persons stavo vengono per comparare in question mercato cosi e' molto famoso nel India.