Subject: FW: German Language Test - Manasi Hulsurkar
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Sat, 20 Jul 2019 06:11:07 +0000

Hi Brian,

Can you please forward German test for evaluation.

Kind regards,
Viraat

________________________________
From: Manasi Hulsurkar <[email-masked]>
Sent: 20 July 2019 11:08
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Virat Joshi <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: German Language Test - Manasi Hulsurkar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Manasi Hulsurkar
Whats your first language       German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First, I will apologize to him and assure him that this will not happen again. I will feel sorry for the inconvenience caused to the customer and tell him that we will try not to repeat it. I will then edit the customer's address and try to deliver his order within lesser waiting time since the delivery has already been delayed due to the wrong address. I will be more careful now onward while noting the address correctly and flawlessly.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am Manasi Hulsurkar, a German Language Expert having work experience of 2 years. I am from Pune. I am enthusiastic about talking to people and getting to know them. For last one year, I was working in Germany which helped me to improve my German communication skills that I would like to use in my future career.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      Ich glaube, der Erfolg einer Firma hängt zusammen damit, wie die Kunden zufrieden sind. Das liegt in unseren Händen, wie wir unsere Dienstleistung den Kunden anbieten oder darstellen. Die Bewertung der Kunden spielt auch eine große Rolle, um sich zu gewachsen. Das ist die Verantwordung von Kunden-Service, den Kunden zufrieden und glücklich zu halten.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Ich verfüge über die deutsche Sprachfähigkeiten. Seit 9 Jahren lerne ich deutsch als Fremdsprache. Letztes Jahr war ich in Deutschland. Mein Alltag war um Deutschen. Das hat mir geholfen, wie höflich man mit den Deutschen reden soll.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Reisen ist mein Hobby. In meinem bisherigen Leben bin ich in 6 Ländern gereist. Prague ist meine lieblings Stadt gewesen. Außerdem habe ich fast alle Bundesländern Deutschlands besucht. In Indien habe ich mit meiner Familie die Reisen unternommen. In Indien hat mir am besten Pondicherry gefallen. Ich will nochmals diese Stadt besuchen. Am liebsten mag ich die Strände. Ich habe vor, alle Länder der Welr zu besuchen, um die neue Kultur und Leute kennenzulernen.