Subject: Spanish Language Test - Jorge Blanchart
From: Jorge Blanchart <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Jul 2019 05:31:02 +0000

| | Foreign Language Screening Test

Name | Jorge Blanchart
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I would offer an apologize to the costumer then I would explain the situation clearly, I would ask my supervisor If it's possible to compensate the costumer with a discount or a cupon for the next purchase, then I would contact the pizza deliver and give him the right adress and make sure the pizza arrives to the right direction, finally I would call the costumer to make sure the delivery is properly done.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have a bachelor degree in psychology, I was working as a coordinator in the sales and costumer service department in the CUDEC university for 6 years , then I move to Tulum Mexico an there I was managing the Cedro Hotel for 3 years, then I move to Playa del Carmen Mexico, there I was working in the Palladium hotel as a Concierge for 1 year, Then I move to Mexico City and I was working in TKM contact center as technical support for Frontier, a internet provider in the U. S., so in total I have more than 7 years of costumer service and call center experience

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un buen servicio al cliente es cumplir con las espectativas de calidad de la empresa y del cliente.

Un excelente servicio al cliente es lo anterior y además hacer sentir al cliente que entendemos su situación atravez de la empata ayudándolo a solucionar cualquier situación de la manera que nos gustaría ser ayudados a nosotros mismos.
creo que es importante que el cliente sienta que habla con una persona y no con una máquina.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tengo mucha experiencia en atención al cliente en diferentes áreas, soy empatico, claro y transmito confianza, aparte tengo la capacidad de resolver problemas de forma rápida y eficiente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Una de las ciudades que más me gusta es San Cristóbal de las Casas México, se encuentra en la región de la selva Lacandona, que es una región llena de cultura Maya y paisajes sorprendentes.
San Cristóbal de las Casas es un lugar mágico ya que tiene una arquitectura colonial hermosa, además es una ciudad con muchas actividades culturales como música, teatro, artesanías y arte alternativo.
Su ubicación es privilegiada ya que a los alrededores se encuentran maravillas naturales impresionantes como el Cañón del Sumidero, las cascadas de Agua Azul, las lagunas de Montebello, entre otros lugares increíbles.

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