Subject: Re: French Language Test - Chanda Mambona
From: Claire Dechambre <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 19 Jul 2019 14:18:23 +0000

This has been done. The coverage wasn't really good which din't help to clearly hear the candidate. I would rate their French to 7/10. However, the candidate used English terms instead of translating that to French.

I wouldn't recommend them as we cannot take the risk to have French speaker using English words. Some customer might not be comfortable with this.

Thanks,

Claire

Customer Facing Agent

Team Lead: Darren O'Toole

________________________________
From: Virat Joshi <[email-masked]>
Sent: 19 July 2019 12:17
To: HR Livesalesman
Cc: Claire Dechambre; Sankarshan Rajan; Brian Sexton
Subject: Re: French Language Test - Chanda Mambona

Hi Ayushi,

Thanks for the confirmation.

@claire dechambre<mailto:[email-masked]> : will you available to test the vocal of this candidate ?

Kind regards,
Viraat
________________________________
From: HR Livesalesman <[email-masked]>
Sent: 19 July 2019 15:54
To: Virat Joshi <[email-masked]>
Cc: claire dechambre <[email-masked]>; Sankarshan Rajan <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: French Language Test - Chanda Mambona

Hi Viraat,

He is available for a call today after 5pm.

Regards,
Ayushi Verma
LiveSalesman
Noida, India
+911204332621 Ex.12
+917042335393

________________________________
From: "viraat" <[email-masked]>
To: "HR Livesalesman" <[email-masked]>
Cc: "claire dechambre" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Brian Sexton" <[email-masked]>
Sent: Friday, 19 July, 2019 15:39:47
Subject: FW: French Language Test - Chanda Mambona

Hi Ayushi,

Can you confirm if this agent could be available for a call ?

Kind regards,
Viraat

________________________________
From: Brian Sexton <[email-masked]>
Sent: 18 July 2019 17:19
To: Virat Joshi <[email-masked]>
Cc: Claire Dechambre <[email-masked]>; Sankarshan Rajan <[email-masked]>
Subject: FW: French Language Test - Chanda Mambona

Hi Viraat,

Could you please arrange a chat between Claire and the candidate?

Kind regards,

Brian

From: Claire Dechambre
Sent: Thursday 18 July 2019 12:46
To: Brian Sexton <[email-masked]>
Subject: Re: French Language Test - Chanda Mambona

Hey,

This seems interesting. I would advise for an oral test. Their French seem to be good but some mistakes are making me question it.

Thanks,

Claire

Customer Facing Agent

Team Lead: Darren O'Toole

________________________________

From: Brian Sexton
Sent: 17 July 2019 13:19
To: Claire Dechambre
Subject: FW: French Language Test - Chanda Mambona

Hi Claire,

Could you please evaluate a 2nd French test?

Kind regards,

Brian

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday 13 July 2019 10:29
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Virat Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: French Language Test - Chanda Mambona

Hi Brian,

Can you please forward this French test for evaluation?

Regards,
Ayushi Verma
LiveSalesman
Noida, India
+911204332621 Ex.12
+917042335393

________________________________

From: "Chanda Mambona" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "viraat" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 July, 2019 20:39:39
Subject: French Language Test - Chanda Mambona

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Foreign Language Screening Test

Name

Chanda Mambona

Whats your first language

French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

As the phone order executive, I will first appologize for the inconvenient situation and before putting the customer phone call on hold to be able to reach out to the delivery boy and correct the given address, I will make sure I get the right address from him.

When I get back to the customer with  more excuses ,the new timing  will be given as agreed with the delivery person and more specification will asked.

Before ending the  phone call I would thank them for trusting our services and encourage   them to get back to us anytime for any request.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I was born in the west of DRc where I obtained my high school certificate in mathematic and physic science.
I moved to kinshasa in 2004 to become engineer in the university of kinshasa where I was admited in polytechnic .
In 2007 my interest for computer
science sent me to  Delhi to join NIIT and few years later I find myself hired in few call centers like exivo,cetana and optiontown which I combined with my studies and obtained a bachelor of science information technology in Mahatma Gandhi University in 2014.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Je suis convaincu que la différence entre un bon et mauvais service client réside Dans la capacity de repondre aux besoins des clients.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je me considère être un très bon agent du service client parce que je suis capable de repondre aux besoins des autres.
Ma capacité d'improviser et de trouver des solutions dans des situations difficiles m'a toujour permis de satisfaire les clients qui ont eu la chance de me contacter pour resoudre leurs problèmes.
Aussi bien que mes notions en informatiques qui ont toujours intervenu dans l'organisation qui facillite la rapidité dont je repond aux besoins de mes clients.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'ai été dans plusieurs villes dans ma courte existence  mais New Delhi est la ville qui m'a le plus marqué.
Deja à mon arrivé, Il ne m'a pas fallu plus d'une journé pour me rendre compte que je n'etais plus chez moi.
L'odeur des épices,l'intensité de la population, la mannière différente de conduire sur les routes, la langue...
Tout autour de moi était différent de ce que j'avais experimenté depuis mon enfance.
Seul mon court d'histoire sur l'Inde  rendait famillier tout ce qui m'entourais.
J'ai vu Delhi se developper en infrastructure et mentalité Durant les dix années que j'ai passé à vasant vihar.
Le sourir sur le visa des indiens que j'avais l'habitude de trouver curieux et qui me rendait inconforable parfois n'était plus à remarquer avec le temps parce que l'information sur l'africain avait deja circulé. Nous Sommes parti de "where is Congo" à "I know kinshasa", l'internet avait ouvert les portes du monde à l'inde et les effets était remarquables sur tout le plan.  La culture indienne dans sa diversité est la plus complexes que j'ai eu à experimenter .
Un slogan me revient " I love my India", ce slogan était une  maniere de dire que l'indien était amoureux de sa terre et fier d'etre indien au point d'etre violent envers ceux qui ne respectaient pas ce que l'Inde représente à leur yeux.
A chaque fois que je quittait new Delhi pour visiter es autres belles villes du sud de l'Inde, revenir à Delhi me donnait toujours le sentiment de revenir d'un pelerinage.

New Delhi est une ville magnifique que je recommende toujours à ceux que je rencontre de visiteer et de vivre par eux mêmes ce que beaucoup n'arrive pas à expliquer avec les mots.