Subject: FW: Spanish Language Test - Julio Arreola
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Thu, 18 Jul 2019 08:22:45 +0000

Hi,

It's a 'yes' for this candidate if we do not exceed the headcount requirement.

Kind regards,
Brian

From: Jose Prieto
Sent: Thursday 18 July 2019 09:22
To: Brian Sexton <[email-masked]>
Subject: Re: Spanish Language Test - Julio Arreola

Hi Brian,

His Spanish is native, no issue here. 100% successful.

KR

Jose

________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 18 July 2019 09:00:54
To: Jose Prieto <[email-masked]<mailto:[email-masked]>>
Subject: FW: Spanish Language Test - Julio Arreola

Hi Jose,

Could you please evaluate this Spanish test?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 18 July 2019 08:06
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Spanish Language Test - Julio Arreola

Hi Brian ,

Can you please forward Spanish test for evaluation

Kind regards,

Viraat

________________________________

From: Julio Arreola <[email-masked]<mailto:[email-masked]>>
Sent: 18 July 2019 11:52
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Virat Joshi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - Julio Arreola

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Foreign Language Screening Test

Name

Julio Arreola

Whats your first language

Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would first thank him for the time he/she has been waiting and then tell him that there was a mistake processing the order so we would have to confirm his adress again and then correct it at the company's system in order to actualize the information and the delivery guy could take it to the right place.

Finally, if I had previous permission from manager, I would offer a discount or free desert for next time order.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have always liked to be in touch with people since I was a kid, I consider myself as a social person who like to help others.

I've finished college and at my age I consider that I've done many things people of my age would consider things for older people; specially in my job experience. I consider that this is because I worked before, during and after college at different positions (human resources, sales, accounting, customer service and even politics).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un buen servicio es solo cumplir con lo básico, ofrecer y dar lo indispensable, una simple transacción.

Un gran servicio servicio al cliente es dar un extra para involucrar al cliente a que sepa que es parte de una experiencia positiva y que le dé réditos además del servicio que buscaba, es volver una simple transacción o servicio en una experiencia positiva,

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Considero ser el candidato adecuado porque sé que es dar una experiencia positiva y no sólo un servicio, de igual manera he trabajado y tratado con gente común y corriente así como con grandes corporativos, encontrando que lo que buscan es alguien que los entienda y no un intransigente agente de servicio al cliente con un libreto.

Sé que puedo brindar eso, aunado a mi experiencia, juventud y compromiso.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Tendría que ocupar más de quinientas palabras para poder escribir y describir las anécdotas así como la belleza de ciudades que he tenido la oportunidad de visitar pero si tuviese que escoger una sería Venecia.

Venecia es un lugar único en el mundo, donde puedes conocer la belleza de una ciudad con siglos de historia por los canales que ahí se asientan.

Puedes disfrutar de un buen gelatto en la piazza de San Marcos, observando cómo las muy nutridas palomas comen el alimento de los turistas perdiéndole el miedo a la gente, puedes admirar el arte de sus museos, así como observar sus antiguos palacios y dar un paseo en la góndola observando las majestuosas edificaciones al ritmo del canto romántico del gondolero.

Si vas en la época de los festivales como yo lo hice podrás encontrar preciosos antifaces y máscaras que recuerdan los más añejos y divertidos desfiles como al que fui con mi hermano y amigos australianos, holandeses, sudafricanos y americanos que hicimos durante el viaje.

Definitivamente lo mejor de ese día fue apreciar el arte de las galerías, el paseo en góndola, solamente escuchando el canto del gondolero y finalmente terminar con una muy buena fiesta de antifaces por la noche.

Todo lo anterior hizo que cuando tomaba el troncheto (la lancha que te lleva fuera de Venecia) sin siquiera haber zarpado para irnos todavía, ya estuviera extrañando tan bello paraíso como Venecia.