Subject: FW: Spanish Language Test - Chetanya Batheja
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Thu, 18 Jul 2019 08:19:58 +0000

Hi,

It's a 'no' for this candidate.

Kind regards,
Brian

From: Jose Prieto
Sent: Thursday 18 July 2019 09:12
To: Brian Sexton <[email-masked]>
Subject: Re: Spanish Language Test - Chetanya Batheja

Hi Brian,

This interviewee has normal Spanish. I think after the training she will be successful for the job.

But I don't think that she is ready to take calls.

KR

Jose

________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 17 July 2019 13:15:21
To: Jose Prieto <[email-masked]<mailto:[email-masked]>>
Subject: FW: Spanish Language Test - Chetanya Batheja

Hi Jose,

Could you please evaluate this Spanish test?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 17 July 2019 12:41
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Spanish Language Test - Chetanya Batheja

Hi Brian,

Can you please forward Spanish test for evaluation

Kind regards,
Viraat

________________________________

From: Chetanya Batheja <[email-masked]<mailto:[email-masked]>>
Sent: 17 July 2019 16:05
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Virat Joshi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - Chetanya Batheja

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Foreign Language Screening Test

Name

Chetanya Batheja

Whats your first language

Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Primarily, I would show my heartfelt apologies to the customer and will try to alleviate his tension or anxiety. I will let the customer know the truth that inadvertently the delivery address was entered incorrectly. I will request the customer to understand the situation and will ensure that customer either recieves the discount or freebies as a goodwill gesture since customers are utmost important to the company. Showing empathy and understanding the pain that customer went through will definitely calm the anger of the customer as well as retention of the customer as well. I will also make sure that I enter the correct address going forward and repeating it back to every customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is chetanya batheja. I was born and brought up in delhi. My father is a business owner and my mother is house maker. My brother is working in a corporate MNC. I completed my schooling from St. Michael's school Delhi. I did my BBA from Punjab technical University. I have also finished my MBA in Marketing and international Business.
I have also completed Spanish language Course till B2 level. Post my MBA i joined American Express as corporate sales associate. I got a better opportunity to work purple umtc Pvt. Ltd. as a Sr. Sales officer for Ho-Ho busses project in Delhi launched during common wealth games. After that I went to Chennai to work Amazon.com as content Associate. I lived in Chennai for 2 years moved back to Delhi to work with Accenture Pvt. Ltd. as Supervisor for Account Payables. I was promoted as a team leader as well in Accenture. I worked in Accenture for 5 years.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

En mi opinión la diferencia se cae entre cliente de servicios y experiencia de servicios. Gran cliente de servicios solamente se trata de superar las expectativas de los clientes. Es importante que no piensa a pasar tiempo con los clientes es mejor que cumplir las dificultades de clientes en la primera vez con respecto, responsabilidad y una resolución excelente.
Todo se relaciona con el toque personal.
Quiero decir que uno puede ganarse a los clientes de modo tranquilo y amistoso.
Establecer una mejor comunicación y prestar atención si se trata de gestionar reclamación.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo experiencia de más de 8 años.
He trabajado en varios empresa en cliente de servicios.
Tengo experiencia de jefe de equipo También en Accenture.
Yo no soy una persona agrasivo y siempre quiero manejar las problema suavemente.
He completado mi educación de gestión y pienso que puedo mantener servicios de clientes para largo tiempo de mi vida.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

He viajado sur de la india se llama chennai. Me encanta la cultura de chennai. Todo es diferente en chennai. Cultura, lengua, la comida, el tiempo, el aqua, comportamiento de las personas y muchas más. Principalmente quiero explicar la comida cuál es más conocido y según mi es muy sabroso también. Illi, dosa, vada pongal, upma,uttapam son las nombres de las comidas y muy deferente en sabor de Nueva Delhi.
En Nueva Delhi no hay tren local pero en chennai me gusta el tren local que funciona hasta media noche y muy seguro también.
Me sorprendió que temporada de lluvias se cae dos veces en el año y me encanta esto. Pero mayoría de las días del año hace muy calor pero no me importa tenía aire acondicionado. las playas por la mañana y por la tarde siempre ofrece calma y tranquilidad. La vista de las playas son hermosas.
Me sorprendió que hay muchas compañías de tecnología y ciudad de chennai es muy moderno más de delhi. Compañías de coches disponibles con unidades de fabricación. Acera de chennai hay rameshwaram y Pondicherry.
Es que quisiera viajar a chennai de nuevo para explorar más de ciudad de chennai.