Subject: Japanese Language Test - Sumpei Yagi
From: Sumpei Yagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Jul 2019 03:14:43 +0000

Foreign Language
Screening Test

Name

Sumpei Yagi

Whats your first language

Japanese

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all I apologize to the customer. I then ask my manager
on how to deal with it. If my manager instructs me to have a deliver a pizza
free of charge. If the customer is not conviced I will ask my manager if it
would be possible to add free product for them.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I try to see things from the perspective of others. I am often
consulted by friends about their problems, but I am always honest in telling
them what I really think.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

一つ一つの処理のスピードが迅速。一度言われた事は忘れない。

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

①適切な判断が出来る

②毎日明るいテンションをキープする

③気配りを忘れない

④迅速な行動がとれる

⑤上司からの指示の理解が早く、実行できる

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

私は今までに8ヵ国の外国に行きました。アメリカ、イギリス、フランス、トルコ、インドネシア、中国、韓国、オーストラリアの各国で、沢山の景色を見て、沢山の人と出会い、日本の外の世界がこんなにも広く、美しく、私の知らない事がまだまだあり、外国の方の温かさや優しさを知る事が出来ました。特にオーストラリアでは、ホームステイを通し、血の繋がりのない家族もこんなに大切にしてくれるんだと実感し、もし言葉が分からなくてもジェスチャーや動きで伝える事が出来る。言葉が違うだけで外国の方ももちろん感じる事は日本人と一緒なんだと気づくことが出来ました。