Subject: Japanese Language Test - Ayumi Iwai
From: Ayumi Iwai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Jul 2019 02:04:44 +0000

| | Foreign Language Screening Test

Name | Ayumi Iwai
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will kindly ask the customer to hold and

discuss the situation with my supervisor. Next I

will follow the instructions from my supervisor.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have been working at a call center for 10 years

as a project leader in the management department.

I am responsible for the management of the call

center. I graduated from Rissho University, where

I majored in kindergarten education.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good．．．決められたルールを決められた通りに運用し、正しいゴールに導く対応

great．．．goodの概念＋各お客様をそれぞれに合わせた対応（話すスピード、声の大き
さ、表現方法）と、お客様一人一人へのホスピタリティーをもち、自分の親愛なる人物へ
の対応と同じよう温かな対応を行う事

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

①お客様の状況を瞬時に理解する判断力
②正しいオペレーション
③お客様の立場に立った言葉がけ、対応
④商材知識
⑤正しい話し方と言葉遣い

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

約10年前に訪れたニュージーランドのタスマン氷河近郊の風景が今でも心に残っています。タスマン氷河の周りの大自然だけではなく、その周辺の街には何千年もかけて氷ったクリスタルのような氷河が川を流れており、その川を人々は生活用水として使っている為、自然からの贈り物を大変大切にしているそんな町でした。
自然の美しさも去る事ながら、その美しい自然の中で自然を守りながら生きようとするその風景に感銘を受けました。

| |