Subject: Re: Italian Language Test - Alaa Basset
From: Saurabh Dadu <[email-masked]>
To: Virat Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HR Livesalesman <[email-masked]>
Date: Mon, 15 Jul 2019 11:31:33 +0000

Looks ok - just hire this one

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Virat Joshi
Sent: 15 July 2019 16:47:26
To: [email-masked]
Cc: Saurabh Dadu; HR Livesalesman
Subject: FW: Italian Language Test - Alaa Basset

Hi Brian,

Can you please forward Italian test for evaluation

Kind regards,
Viraat

________________________________
From: Alaa Basset <[email-masked]>
Sent: 15 July 2019 16:43
To: Saurabh Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Italian Language Test - Alaa Basset

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Alaa Basset
Whats your first language       Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all I would apologize with the costumer for the delay and tell him that the delivery man will be at the right address in very short time, specifying that there will be a discount on the final price for the mistake.
Then I would call the delivery guy to inform him about the situation.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I am a 20 years old guy and I've been living in Italy since I was born.
I'm very passionate about music, cinema and art as well.
Right now I'm studying in Politecnico di Milano and last year I graduated at Umberto Nobile aviation institute High school.
I'm good at interacting with new people and new cultures, I'm not afraid of changes and I can easily adapt to the new environments.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      In order to provide a great costumer service you should listen to the costumer necessities and give him all the informations he needs or anyway try to solve his problem as much as you can.
Of course you should do all of this in the most polite and educated way.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        Sono un ragazzo giovane e dinamico, pronto ad imparare, lavorare e conoscere una nuova ed esotica cultura come quella Indiana.
Sono motivato e posso dare il meglio di me, inoltre non ho nessun problema a relazione con le persone al telefono
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     Londra è una delle migliori città in cui io sia stato.
Il costo del turismo è alto ma ne vale la pena: è una città meravigliosa sia da vivere che da vedere.
La città è colma di monumenti storici come il Buckingham Palace, Trafalgar square, London Eye, il tower Bridge, ecc.
Non si può non provare inoltre il cibo inglese, dal fish and chips allo street food, ci sono una miriade di piatti diversi da provare, inglesi e non.
Uno delle mie zone preferite è stata indubbiamente Camden Town, dove culture, cibi e musica si uniscono e danno vita ad un quartiere molto attivo e vivace.
Non ho mai avuto nessun tipo di problema con i mezzi di trasporto, che sono stati sempre puntuali ed efficienti.
Per gli appassionati di calcio Londra è sede di alcuni degli stadi più famosi al mondo come lo Stamford Bridge o il London Stadium.
A chi piace l'arte invece possono interessare le numerose gallerie presenti, come la National gallery o il British museum.
Il centro è anche ben collegato con l'aeroporto.
Tutto sommato la città è uno spettacolo per gli occhi, e la consiglio soprattutto a chi piace vedere più culture interagire nello stesso ambiente ed inoltre ci sono luoghi e monumenti che non si possono non vedere almeno una volta.