Subject: Fwd: German Language Test - Shama Khanam
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: viraat <[email-masked]>
Date: Mon, 15 Jul 2019 00:58:10 -0700 (MST)

Hi Brian, 

Could you please forward this German test for evaluation? 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Shama Khanam" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 14 July, 2019 23:52:36 
Subject: German Language Test - Shama Khanam 

		Foreign Language Screening Test 	Name 	Shama Khanam 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	After knowing that it’s because of my mistake the customer has suffered, firstly I will apologise him for being late in delivering order. 
I will convince him with apologise that due to my mistake pizza has been delivered to some other address. I will convey him to wait for few minutes and I will give him in return some discount or some cousin with pizza. 
With order I will send apologies card. 

I will convince him with my apologies. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is shama khanam D/O Aurangzeb khan, resident of Bihar, India. 
I have completed my schooling from Bihar and graduated in German languages from JNU, New Delhi. I have worked as home tutor for 3 and half year and worked with Concentrix. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Gutter Kunderserive bedeutet, den Service mit der Kundenzufriedenheit zu erbringen und bedder kundenservice heisst mit der Kundenzufriedenheit und immer damn, wenn der Kunde eine Bestellung immer auf unserer Website aufgibt. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin der beste Kandidat, da ich an der Ehrlichkeit und Freundlichkeit glaube. 

Ich kenne viele Sprachen zum beispiel Deutch, English, Hindi, Urdu, Arabic. 

Ich glaube daran, mein Bestes zu geben und habe aufgrund meiner Leistung viele Preise erhalten. 

Ich habe als bester Mitarbeiter ausgezeichnet. 

I h bin freundlich und glube an der Gruppenarbeit. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Wir Sind eine ganz normale Familie. Ich wohne in New Delhi. Maine Matter und minen Vater leben in Bihar. Ich habe eine Schwester. Main Vater ist einen Lehre. Ich erklaere mehr über meinem Ort, heisst Gaya. Gaya ist eine Pilgerampulle fuer Hindu. Bodh Gaya ist naehe Gaya, wo Gotum Buddha die Erleuchtung hat. Bodh Gaya ist eine beruehmte Ort fuer Buddhist. Viele Touristen besuchen Jedes Jahr. Es gibt viele Schlaefe, wo Leute besuchen. Mahabodi Temple ist eine beruehmte Temple. Barab cave, Surya Kund,Vishnupad Temple sind auch beruehmt. 

Mine Oma liebt auch in Gaya. Ich habe meine Ausbildung von Gaya abgleschlossen. Es gibt viele schoene Sehenwuerdigkeiten. Gaya ist auch als Stadt des IIT bekaant. 

Danke