Subject: Fwd: Spanish Language Test - Aman Tomar
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: viraat <[email-masked]>
Date: Mon, 15 Jul 2019 00:52:22 -0700 (MST)

Hi Brian, 

Could you please forward this Spanish test for evaluation? 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Aman Tomar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 14 July, 2019 19:57:57 
Subject: Spanish Language Test - Aman Tomar 

		Foreign Language Screening Test 	Name 	Aman Tomar 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this situation, first of all i would ask apology for the inconvenience, listen completely to the customer with patience and without interrupting him, which can empty his anger tank. Then i would ask for his order details and tally with the orders records. Once after finding the problem will inform the supervisor about the seriousness of the situation and will try to offer the best that i can by checking the rules and regulations of the organizations. Eg: offering another similar order either free or at a discounted price. Will ask apology again, appreciate his understanding and disconnect the call at a happy note by greeting him. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am a positive and self motivated person, who believes in team game. I am graduate in commerce, C1 in spanish and completed my schooling from I.C.S.E. Board. I have over 7 years of experience out of which 3 years of international experience as well from U.S.A. While i was in my last employment, got chance to work with over 50 nationalities and also got nominated 4 times as an employee of the month out of which i won twice as well. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Conceptualmente, la principal diferencia entre Brindar un "buen" servicio de atencion al cliente y brindar un "excelente" servicio de atencion al cliente es que, en el primero, es probable que apenas este satisfaciendo a sus clientes; mientras que en este ultimo, no solo los mantiene satisfechos, sino que tambien los mantiene leales. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	- Mi conjunto de habilidades es una combinacion perfecta para los requisitos del trabajo. 
- Mis habilidades de ventas y experiencia gerencial me convierten en un candidato ideal para el puesto. 
- Puedo dar la solucion para muchas problemas. 
- Yo no tomo las cosas personalmente. 
- tengo el poder convincente. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Mientras trabajaba en una compañía de cruceros en Estados Unidos, Viajé a muchos lugares del mundo y me encantan casi todos ellos, pero mi lugar favorito es Cozumel. Cozumel es una isla en Mexico, cual es muy popular entre las turistas, 
ya que es el destino turístico perfecto para las familias, parejas, amigos y incluso para una sola persona. Tiene algunas de las playas más bellas del mundo. Cozumel es famoso tambien para su corales en el mar. 
Este destino turístico también está lleno de tantas actividades acuáticas como esnorquel, surf, Skooba buceo, tour submarino, tour en barco de cristal, paseos en lancha rápida, para navigar, excursiones en cruceros, tour en barco pirata y muchas cosas mas. 
Despues de deportes aquatico, cuando el turista se cansa, el variedad de restaurantes tienen muchos platos deliciosos esperando para recibir servicio. Algunos ejemplos son: Burritos, Tacos, Guacamole, Tomato Salsa, Chicken Quesadillas y muchas mas. Hay muchos bares tradicionales como: Woody's, El Palomar, Bubba Gump Shrimp co., Tres Amigos, Alberto's Beach Bar y mas sirviendos bebidas como: Atole, Champurrado, Cafe de olla, Horchata, Tejuino y mas. 
Cozumel es un lugar excelente para amantes de las compras. En la terminal de cruceros hay una gran tienda de donde puede comprar licor libre de impuestos. Puede comprar muchas regalo hecho a mano, ropa, articulos de cuero etc. Para indios hay un restaurante muy famoso, se llama "Bindiya" cerca de terminal grande. 
Hay una marca famosa, se llama "Del Sol", cual es muy famoso para su cambio de color en la tecnología solar. Ellos fabricar ropa, bolsos, esmaltes, joyeria que cambia de color cuando entra en contacto con la luz solar. 
Toda la isla se vuelve tan colorida y lleno de luces en la noche. Música y danza en todas partes. Personas divirtiéndose, bailando, jugando juegos. Hay muchos club nocturnos tambien. Yo creo que este lugar es un paquete completo de vacaciones mecedoras. Me encanta Cozumel.