Subject: Fwd: French Language Test - Ekansh Sharma
From: HR Livesalesman <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: saurabh <[email-masked]>, viraat <[email-masked]>
Date: Sat, 13 Jul 2019 02:27:35 -0700 (MST)

Hi Brian, 

Can you please forward this test for French evaluation? 

Regards, 
Ayushi Verma 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Ekansh Sharma" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 13 July, 2019 09:21:21 
Subject: French Language Test - Ekansh Sharma 

		Foreign Language Screening Test 	Name 	Ekansh Sharma 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	According to that situation I will apologise to the customer and convince the customer and assure the customer that they will get his order for given new and resolve the situation accordingly. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Ekansh Sharma I live in Delhi with my parents about my qualification I have done B1 certification from alliance francaise de delhi and after completion B1 level also I have done masters degree from JNU (Jawahar Lal University) 
About my work experience:- 
I have 1year experience as a tour executive from Indian Legends Holiday also 1year experience of Egon zehnder knowledge centre in India 8 moths experience as a project manager from Aptara Corporation. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Sur le plan conceptuel, la principale différence entre un bon service client réside dans le fair que dans le premier cas vous ne faites probablement que satisfaire via clients tans is que dans Ce dernier cas vous ne les gardez pas seulement satisfaits vous les gardez également fidèles! C’est une distinction très importante r que de nombreux fournisseurx de services ne reçoivent pas toujours 

Par example disons que de manière historique votre enterprise et vous en tant qu’un de ses ambassadeurs personnels a travaillé très fort pour que vous clients soient satisfaits. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Áquoi bon Parler de marque employeur si on n’est pas capable de respondre aux s’il y a bien quelque chose qui est totalement incompréhensible par les personnes hors du au benificie de la qualite de service pour leurs clients et partenaires Ce qui veut dire vous voulez le beurre. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Salut j’aime le visite en Jaipur il ya tres belle vile nous visitons le city palace nous mangeons cuisine locale et visite locale marche notre experience tres magnifique.