Subject: Arabic Language Test - Abu Moazzam
From: Abu Moazzam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 11 Jul 2019 09:00:04 -0400

| | Foreign Language Screening Test

Name | Abu Moazzam
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sorry dear, the address given to me was written wrong...I apologize for the mistake. Would you spell me the address again . The order will be placed and delivered to you within few minutes. Sorry again for being delayed. The mistake will never be repeated again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I come from a middle class family. The continued hard-work made me reach the destination of the highest qualification of Ph.D in English at AMU. I am fluent at Arabic as well being the topper student at madrasa through my keen interest toward Arabic language. I served the Aligarh Muslim University in the Arabic Department as an English teacher and worked as an English Language Trainer at Technical and Vocational Training Corporation at KSA for Four years. I am a suitable candidate for this job.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service provides the services on time with good behaviour of the employees appointed there but great customer service never gives the customers a chance to complain but makes them happy and satisfied.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I am amiable and affiable by nature. I know well how to please and appease the customers through the use of polite and wise words. I am confident and fluent at both the languages English and Arabic. I can also handle the situation and approach the customer to purchase. So, I believe that I am the deserving candidate for this job.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Aligarh is one of the most famous city of India. Its 180 km away from Delhi, the capital of the country. It's well known for its a multi-religiuos and cultural Harmony. It is famous for its lock industries. It's the eights largest city in Uttar Pradesh and fifty fifth largest city in India. Aligarh is admired lavishly by the nations of the world for its great seat of learning Aligarh Muslim University. It was established by the great visionary and social reform pre- independent india Sir Syed Ahmad Khan. I have spent my 12 summers in this great alma-matar. 28000 students study here and 18000 reside in the campus. The culture is well known for its morality, love and affection and academic supermacy over various universities and colleges of India. The city, particularly the University played an admirable role in achieving the emancipation of India from Bristish Capitalist empire. I suggest  every one who love to travel and visit the historical places to visit this city and the university.

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