Subject: FW: German Language Test - Aniket Ranjan
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Thu, 11 Jul 2019 12:18:59 +0000

Hi,

It's a 'no' for this candidate.

Kind regards,
Brian

From: Julia Mones
Sent: Thursday 11 July 2019 12:47
To: Brian Sexton <[email-masked]>
Subject: Re: German Language Test - Aniket Ranjan

Hi Brian,

I cannot understand what the candidate wants to explain as the wording and the grammar is really bad.

Kind regards,
Julia
________________________________
From: Brian Sexton
Sent: 11 July 2019 12:21
To: Julia Mones
Subject: FW: German Language Test - Aniket Ranjan

Hi Julia,

Could you please evaluate this German test?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 11 July 2019 12:12
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: FW: German Language Test - Aniket Ranjan

Hi Brian,

Can you please forward German test for evaluation

Kind regards,
Viraat

________________________________

From: Aniket Ranjan <[email-masked]<mailto:[email-masked]>>
Sent: 11 July 2019 16:10
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; Virat Joshi; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: German Language Test - Aniket Ranjan

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Foreign Language Screening Test

Name

Aniket Ranjan

Whats your first language

German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Firts, I will apologize to the Customer for the Mistake and will do best to fix this problem. Since this mistake is made from my side so I must follow company policies and it is very important to retain customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

In my Education I did 3 years Advanced Diploma in German Language from Osmaniya Hyderabad, after that I joined Concentrix India and worked for 1 year. Then I got chance in Brillio Technology in Bangalore and worked there for one but unfortunately project moved to another vendor so couldn't continue.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Kundenservice ist einen Gesicht der Firma. Wenn Kunde gute Erfahrung mit Kundenservice sammeln dann sagen Sie dass die Firma sehr gut ist. Das heißt Kundenservice ist einen wichtigen Teil der Firma und wir müssen versuchen immer beste Kundendienst bereitzustellen.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Wenn jemand Ihnen sein Problem erzählt und wenn Sie es genau verstehen aber Sie zeigen keine Emotionen, dann es ist nur Verständnis. Aber wenn Sie Problem verstehen können und fühlen sich selbst traurig für jemand dann es ist Sympathie aber wenn Sie jemand helfen sein Problem zu lösen und Sie fühlen das ist Ihr Problem. Dann es ist Empathie.Und in dieser Weise Versuche ich immer die Kunden zu helfen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich habe letztes Jahr Rameshwaram in Indien besucht. Das ist einen wunderbaren Platz und ende des Landes. Es ist reich an Kultur und Natur. Man kann da große Rama temple besuchen und sich erholen. Und wenn Sie am Meer spielen möchten dann ist es auch sehr gut, weil das Wasser sehr klar und schön ist. Überall war es eine der beste Erfahrung meines Lebens.